Stay In Scope
Staff may:
- Encourage clients to speak with a qualified provider.
- Help clients prepare questions.
- Help reduce access barriers.
- Help reschedule or confirm appointments.
- Document barriers and follow up.
- Escalate safety concerns.
Staff Must Not
Staff must not tell clients what medication to start, stop, increase, decrease, or change unless legally and clinically authorized.
Safe Script
Safe script
“I am not telling you what medication to take. That is between you and the qualified provider. I am encouraging you to have the conversation so you understand your options and can make an informed decision.”