Do
- Ask before assuming.
- Explain the benefit.
- Respect client choice.
- Reduce confusion.
- Make the next step clear.
- Help the client prepare.
- Document the barrier.
- Follow up.
- Escalate when needed.
- Stay within scope.
Do Not
- Shame.
- Argue.
- Threaten.
- Diagnose outside your role.
- Give medication advice outside your role.
- Promise outcomes.
- Force services.
- Ignore refusal.
- Use confusing language.
- Leave the client without a next step.